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Understand Your Rights and Our Terms

Every account on trminal4d operates under a clear set of terms — covering how your data is stored, how wallet transactions are handled, and what access conditions apply depending on local law and eligible regions.

Account TermsData & PrivacyWallet Use PolicyEligibility & AccessContact Rights
trminal4d Understand Your Rights and Our Terms
LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about how your data is used, need to request a correction, or want to understand a specific term, our support team handles legal and account queries directly. Reach us through any of the channels below and we will respond with a clear, written answer tied to your account.

Team online

Live Chat Support

Open the chat widget from your account dashboard. Our team handles data requests, policy questions and account-access issues directly in the chat window.

Email for Legal Queries

Send your legal or data-related request to our support email. Written requests receive a written response, which you can reference for your own records.

Account Notification Centre

Policy updates are pushed to your account notification centre before they take effect. Check this section after logging in to stay current on any term changes.

HOW WE HANDLE THIS

Data, Security and Account Control in Practice

Your account security and data rights are not abstract commitments — here is how they work at the operational level. From the moment you deposit via GoPay or OVO, the transaction record is encrypted and stored under access controls that limit which internal systems can read it. Account login uses an OTP flow sent to your registered number, so no session starts without your direct confirmation. You can request a copy of your stored data or ask us to correct inaccurate details at any time through the support channels listed above.

Encrypted Transaction Records

Every DANA, OVO and GoPay transaction is encrypted at rest. Access to transaction logs is restricted to verified internal processes and is never shared with advertisers.

OTP Account Login

Your account login requires OTP confirmation to your registered mobile number. No session opens without it, which protects your account from unauthorised access.

Data Access Requests

You can request a full copy of the data we hold on your account. Submit the request via live chat or email and we will respond within a reasonable processing window.

Account Closure Rights

If you want to close your account or withdraw consent for data use, contact our support team. We will process the closure and confirm the data retention steps that follow.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often about account terms, data rights and how our legal framework applies to wallet use in Indonesia. If your question is not here, reach us directly via live chat or support email.

We store transaction records linked to your account for record-keeping purposes. We do not store your full e-wallet credentials — payment confirmations come through the wallet app's own secure flow.

Yes. Submit a data access request through live chat or support email. We will compile and send your account data in a readable format within a reasonable processing window.

After closure, we retain transaction records for the period required by standard financial practice. Non-essential account data is removed. We confirm the retention timeline in writing when you close.

Cookies keep your login session active and load the correct lobby layout for your device. We do not use cookies to build ad profiles or share browsing data with third parties.

Access depends on local law and is available only in eligible regions. We advise you to confirm that accessing the platform is permitted under the laws applicable to your location.

We push updates to your account notification centre before changes take effect. We also aim to summarise what changed so you do not have to compare full documents side by side.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.