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How trminal4d Handles Your Personal Data

Your account data stays with us — we collect only what we need to run your wallet, verify your identity, and keep your sessions secure.

Account data protectionWallet info kept privateDANA, OVO, GoPay deposits securedYou control your data requestsIndonesia-region scope
trminal4d How trminal4d Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy

If you want to access, correct, or remove your personal data, reach out through any of the channels below. Our team handles privacy requests separately from general account support — mention that your query is a data or privacy matter so it gets routed correctly. We aim to respond within the timeframe required under applicable rules for your region.

Live Chat Open the chat widget from any page on trminal4d. State that your query is a privacy or data request so we can route it to the right team without delay.
Email Support Send your data access or deletion request to our support address. Include your registered account email and the wallet type you use — DANA, OVO, or GoPay — for faster matching.
Account Settings Some data preferences — including marketing communications and cookie consent — can be adjusted directly inside your account settings without contacting support.
HOW WE PROTECT IT

Data Handling, Security and Retention

We apply standard encryption to data in transit and at rest, including payment references tied to your DANA, OVO, and GoPay transactions. Account access uses OTP verification so only you can approve a new device login. We keep financial transaction records for as long as regulations require in supported regions; session and preference data is cleared on a shorter cycle. Players in Batam and across Indonesia access the same data protections regardless of which wallet method they use.

Encryption in Transit

All data exchanged between your device and our servers — including wallet deposit references for DANA, OVO and GoPay — travels over encrypted connections to prevent interception.

OTP Account Access

Every new device login requires OTP confirmation sent to your registered contact. This step stops unauthorised access even if your password is compromised.

Retention and Deletion

Financial records are retained as long as local regulations require. Non-financial preference data is cleared sooner. You can request a review of what we hold on your account.

No Third-Party Data Sales

We do not sell or trade your personal data. Third-party integrations — such as payment processors for DANA or GoPay — receive only the minimum data needed to complete the transaction.

Common Questions About Your Data and Rights

These are the questions we hear most when it comes to account data, wallet privacy, and your rights under this policy. If something specific isn't covered here, contact us through live chat or email and reference your account.

We collect your name, contact details, and the payment method information you submit — including wallet identifiers for DANA, OVO, or GoPay. We also log device and session data for security purposes.

Yes. Payment references tied to your wallet transactions are encrypted and stored separately from your browsing activity. We access this data only to match deposits or resolve account disputes.

You can. Send a data access request through live chat or email, include your registered account email, and we will provide the relevant records within the timeframe required for your region.

Submit a deletion request through live chat or support email. Note that some financial records must be kept for a period required by applicable rules — we will clarify exactly what applies to your account.

We use session cookies to keep your login active and preference cookies to remember your lobby settings. Cookie consent preferences can be adjusted inside your account settings at any time.

The policy applies where local law permits access to trminal4d. Availability and the exact scope of your data rights depend on local law and the eligible region you access the platform from.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.