Reference

What You Agree To When You Use trminal4d

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from your DANA or OVO deposit to how disputes are handled.

Account eligibility applies where local law permitsDANA, OVO, GoPay deposits coveredTerms apply to all lobby areasUpdates notified via your registered accountContact support for any clause questions
trminal4d What You Agree To When You Use trminal4d
HOW WE HANDLE THIS

Account Security and Policy Standards We Keep

We operate these terms with transparency — meaning you can request a copy of the data we hold, ask us to correct it, or close your account at any point. Players in Batam and across Indonesia can access the same account policies through the mobile lobby. Here is how each area works in practice.

Data Retention We keep account and transaction data for as long as required by the applicable regulatory framework in your region. You can request a summary of what we hold by contacting support in writing.
Account Security Your account is protected by password authentication and OTP verification on login. We strongly advise against sharing credentials — any activity under your login is your responsibility under these terms.
Cookie Use We use session cookies to keep your lobby state active and analytics cookies to improve page performance. You can manage cookie preferences through your browser settings at any time.
Policy Change Notice When terms are updated, we post a notice to your registered contact before the change takes effect. Continuing to use the account after that date means you accept the revised version.
TERMS CONTACT PATHS

Reach Us About Any Terms Question

Live Chat Open the chat widget from any lobby page to ask about a specific clause, account restriction, or wallet deposit condition. Responses are handled in English for Indonesia accounts.
Email Support Send a detailed question to our support address if you need a written record of a terms clarification — useful for account closure requests or eligibility queries tied to your region.
Account Help Centre Log in and visit the Help section to find clause summaries, wallet rules for DANA and OVO, and step-by-step account management paths without needing to contact the team directly.

Common Questions About These Terms

These are the questions we see most often about how our terms apply to your account, your wallet, and your rights as someone using the platform.

Yes. All transactions processed through your account — including DANA top-ups, OVO transfers and GoPay payments — fall under these terms. E-wallet provider rules run alongside ours, not instead of them.

You can. Contact our support team in writing — via email or the Help Centre — and we will provide a summary of the account and transaction data we hold for your profile.

We notify you through your registered contact before any update takes effect. If you continue using your account after the stated effective date, that counts as acceptance of the revised terms.

Yes. We may suspend or close an account if the terms are breached — for example, if multiple accounts are opened or if account credentials are shared with a third party.

Access depends on local law and is available only where your region permits it. We recommend confirming your eligibility under local regulations before opening or continuing to use an account.

Send a written closure request to our support team via email or live chat. We will process it and confirm once the account is closed, including any pending wallet transactions at that point.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.